For the ninth consecutive year Phil's Auto Body has earned the Diamond Certified award. The Diamond Certified award is presented only to Auto Body Repair Shops and other local service companies that rate "highest in quality" in a detailed customer satisfaction study of their own customers served during the previous four year period. Each company must also pass a license, insurance, and complaint status rating. To maintain Diamond Certification, American Ratings Corporation conducts ongoing customer satisfaction surveys and checks credentials on a regular basis. As a Diamond Certified company, Phil's Auto Body is proud to be recognized for exceptional customer service and professionalism. View the Diamond Certified Capabilities Profile at www.diamondcertified.org/report/phils-auto-body. Check out real reviews from their own customers.
"As collision repair professionals we feel we have a duty to our customers to act in your best interest. We work with all insurance carriers as an independent resource instead of contracting with specific carriers. This means we work directly for you the customer not the insurer. Customer satisfaction is our number one priority. We use only certified OEM new or recycled auto body parts unless requested by the customer or mandated by the insurance carrier.
Our repair technicians at Phil's Auto Body work on all vehicle makes and models and specialize in Mercedes Benz, Volvo, BMW, and Lexus. We have recently added a Chief Titan 360 frame machine that will accommodate full size Trucks and SUV's. Both of our frame machines are equipped with the Genesis laser measuring system guaranteeing an accurate body repair to factory specifications. We take pride in our ability to match factory finishes as the final step in our restoration process. We use Glasurit premium paints in our automotive refinishing process. Glasurit is a top of the line refinishing product recommended by more than thirty seven leading car manufacturers. Learn more about our paint line at www.glasurit.com."
Phil Chadd's introduction to auto repair came when he traded hours working in a small auto body shop as payment for a motorcycle. Little did he suspect it would lead to a career he's enjoyed since 1973. Phil managed body shops in Santa Cruz for the Mercedes Benz and Toyota dealerships until opening his own company in 1993. As a family owned and operated business both his daughters Angela and Danielle, as well as his wife Karen, have worked in the business along side him over the years. Angela and Danielle have both moved on to their own successful careers leaving Phil and Karen to manage on their own. Miguel Castaneda the head painter has been with the company for fifteen years. He started as a prepper but soon worked his way up to painter. He has mastered his craft with an absolute attention to detail.
As long time community members and business owners Phil and Karen know the importance of satisfied customers. They have built their business on the quality of repair they offer and the reputation that has brought them. They are members of the California Autobody Association, National Federation of Independent Business, Think Local First of Santa Cruz County, and the Better Business Bureau. Phil and Karen believe in supporting community where they live and work. Phil's Auto Body has sponsored events and groups throughout the years including the Santa Cruz Little League, Gals Softball, Harbor High Golf, De Laveaga Jr. Golf Program, Live Oak Little League, Second Harvest Food Bank, Santa Cruz Farm Bureau, and the Cabrillo College Culinary Program.
Phil is an avid golfer, fisherman, and Harley Davidson motorcycle enthusiast. Karen enjoys organic gardening, floral design, and loves spending time with their four grandchildren. They also enjoy getting away from it all when they get a chance to spend some time and enjoy a little snorkeling with family and friends in Maui.